Investigator: Health Care Cases (5 Posts) (Ref #: OHSC 3/2024)

Salary: Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.


A bachelor’s degree in Nursing, Medicine or related field to patient care or Legal (LLB or BProc) fields. Current registration with the relevant professional health council/body.  A minimum of 5 years’ experience in the health care field in a health facility, Chapter 9 institution or health-related Regulatory institution of which 3 years must have been at a junior management level. Proficiency in more than one official language is required. A valid driver’s licence. A postgraduate qualification in a medical field, law or health care quality assurance would be an advantage. Experience in complaints investigations, case management or medico-legal investigations in a health environment would be an added advantage. Excellent problem-solving, decision making, communication (written and verbal) and conflict resolution skills. Excellent report writing and complaints handing skills. Willingness to work outside the normal working hours and under pressure.



Duties: Support the complaints investigation framework and strategy. Quality assurance and early resolution of complaints. Confirm and plan health care investigations. Conduct investigations into high and extreme risk rated health care complaints. Produce and submit investigation reports. Finalise and Close out investigations.

Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)

Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: (kindly indicate the name of the position and the reference number in the subject line of your email). All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable)evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.