Executive Manager: Complaints Management (OHSC 11/2020) (Ref #: OHSC 11/2020)

Salary: An all-inclusive salary package of R 1 251 183 per annum (basic salary consists of 70% of the total package), employer’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion. The flexible portion can be structured according to OHSC guidelines.


  • An NQF level 8 degree in Medicine, Nursing or a field related to patient care.
  • Current registration with the relevant body/council.
  • A post-graduate qualification in quality management, Public Health or Family Medicine would be an advantage.
  • A minimum of 10 years’ experience in health service delivery and management of which at least five years must have been at a senior management level.
  • Experience must include health care quality assurance/management and/or complaints management.
  • Knowledge of healthcare policy and the regulatory framework is essential.
  • Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relations.
  • Report writing on a senior level is required.
  • Willingness to work outside of normal working hours is essential.
  • A valid driver’s licence.


  • Develop and review frameworks and strategies for Complaints management to ensure effective and timeous management of complaints.
  • Lead and guide the management of healthcare complaints received.
  • Facilitate the coordination of investigations on complaints lodged.
  • Provide technical support and advice in the handling of complaints and investigations.
  • Ensure effective management and clinical review of complaints and investigation reports.
  • Facilitate and coordinate systems for the submission of reports on complaints and investigations findings and provide feedback to complainants and respondents.
  • Monitor trends and highlight risks on complaints and investigation.
  • Provide overall management and leadership of human resources, performance management, budget, policies and systems within the Complaints and Investigations unit

Closing Date: 1 June 2020

Enquiries: Ms. L Mashiane or Mr. M Mavotsho at telephone numbers: (012) 942 7839/7808

PLEASE NOTE: a practical test relating to key areas of knowledge and skills may form part of the selection process for all the above posts as well as a competency assessment where relevant. Applications should be submitted on line at www.ohsc.org.za. Kindly upload the documents as requested on-line. Ensure that your CV provides comprehensive details pertaining to previous experience. Certified copies of qualification certificates (including matric), ID, driver’s licence and proof of registration are required to be uploaded. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed, e-mailed or hand delivered applications will be considered. Applications received after the closing date and those that do not comply with requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidates called to an interview will be informed at the time of setting up the interview, if a practical test will form part of the selection process. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.