Director: Complaints Centre and Assessments (Ref #: OHSC 6/2022)

Salary: An all-inclusive remuneration package of R 1 073 187 per annum (basic salary consists of 70% of the total package, Employer’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion of the package can be structured according to OHSC guidelines


A Bachelors degree in Medicine or Nursing Sciences.

A post graduate qualification in public health or healthcare quality assurance will serve as an advantage.

Current registration with the relevant professional body.

A minimum of 5 years’ experience in a middle management level or senior management level in the health services and a minimum of 5 years’ experience in the health services as a clinical service provider directly responsible for patient care.

Experience in health care complaints or services as well as health care research and publication would serve as an added advantage.

Knowledge of customer services, health care statutes and health standards.

Excellent verbal and written communication skills ,good analytical, report writing, problem solving, conflict resolution and complaints handling skills.

Good planning, organizational and presentation skills.

Excellent computer and report writing skills.

A valid driver’s licence.


To consider, investigate and dispose of complaints relating to non-compliance with prescribed norms and standards in a procedurally fair, economical and expeditious manner.

Analyse and manage health system information, key challenges, knowledge and business intelligence sharing regarding complaints received and issuing of reports and recommendations.

Collaborate with the monitoring and evaluation unit within the organization to monitor the performance of the Complaints programme.

General management of staff and resources.

Manage risk and audit queries in the area of work.


Enquiries: Ms. L Mashiane or Mr. M Mavotsho at telephone numbers: (012) 942 7839/7808

PLEASE NOTE: a practical test relating to key areas of knowledge and skills may form part of the selection process for all the above post as well as a competency assessment where relevant. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, No 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag X 21, Arcadia, 0007. Applications should be submitted on form Z83, obtainable from any Public Service Department and should be accompanied by a comprehensive CV with details pertaining to previous experience. Certified copies of qualification certificates (including matric), ID, driver’s licence and proof of registration, where required must accompany your CV. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidates called to an interview will be informed at the time of setting up the interview, if a practical test will form part of the selection process. Candidate(s) will be subjected to personal suitability checks and other vetting procedure