Deputy Director: Complaints Centre (Ref #: OHSC 1/2024)

Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.

Requirements:

A three-year bachelor’s degree or three-year Diploma/National Diploma in Health Sciences Field. Current registration with the relevant professional body/Council. Proficiency in English and more than two African languages. A certificate in Quality Assurance. Customer Service or Call Centre experience will be an added advantage. At least five (5) years’ experience in direct patient care of which three years must have been at junior management or equivalent level. Excellent communication and conflict handling skills. Willingness to work outside of normal working hours. Computer and report writing skills. Valid driver’s licence.

Duties:

Manage Complaints Centre and its key performance areas. Manage registration and processing of complaints and enquiries within the Office of the Health Ombud (OHO) legislative framework and strategy. Manage resolution of health care complaints. Oversee and maintain the complaints database. Compile and timeously submit weekly and monthly performance reports. Acceptance of delegation for ensuring effective and efficient Complaints Management Operations

Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)

Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email). All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.