Deputy Director: Complaints Centre (12 months contract) (Ref #: OHSC 13/2021)

Salary: An all-inclusive salary package of R869 007 per annum (basic salary consists of 70% or 76% of the total package, States contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.


A three-year bachelor’s degree or three year Diploma/National Diploma in the Health Sciences field.

Current registration with the relevant professional body/council.

Proficiency in English and more than two African languages.

A Certificate in Quality Assurance, Customer Service or Call Centre will be an added advantage.

At least five (5) years’ experience in direct patient care of which three (3) years must have been at a junior management or equivalent level.

Excellent communication and conflict handling skills.

Willingness to work outside of normal working hours.

Computer and report writing skills. A valid driver’s license.


Manage the Complaints Centre and its key performance areas.

Manage the registration and processing of complaints and enquiries within the OHO legislative framework and strategy.

Manage the resolution or transfer of healthcare complaints.

Oversee and maintain the complaints database.

Compile and timeously submit weekly and monthly performance reports.

Acceptance of delegation for ensuring effective and efficient Complaints Management operations.

Closing Date: 15 November 2021

Enquiries: Ms. L Mashiane or Mr. M Mavotsho at tel (012) 942 7839/7808

((NO ONLINE APPLICATIONS ALLOWED)) A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.