Deputy Director: Complaints Centre (12 month contract) (Ref #: OHSC/8/2018)

Salary: An all-inclusive remuneration package: R 826 053 per annum


  • A three-year bachelor’s degree or three year Diploma/National Diploma in the Health Sciences field
  • Current registration with the relevant professional body/council
  • Proficiency in more than two languages
  • A Certificate in Quality Assurance, Customer Service or Call Centre will be an added advantage
  • At least 8 years’ experience in the healthcare field of which 5 years must have been at a junior management or equivalent level
  • Excellent communication and conflict handling skills
  • Willingness to work outside of normal working hours
  • Computer and report writing skills
  • A valid driver’s license.


  • Manage the Complaints Centre
  • Manage the complaints registration and handling framework and strategy
  • Manage the registration and processing of complaints/enquiries regarding healthcare complaints
  • Manage the resolution or transfer of healthcare complaints
  • Manage and maintain the complaints database
  • Compile and timely submit weekly and monthly reports
  • Acceptance of delegation for ensuring effective and efficient Complaints Management operations.

Closing Date: 22 October 2018

Enquiries: Ms L Mashiane or Mr M Mavotsho, tel. (012) 339 8699/8692

PLEASE NOTE: A practical test relating to key areas of knowledge and skills may form part of the selection process for the above post as well as a competency assessment where relevant. Applications should be submitted for attention of Ms. L Mashiane, Office of Health Standards Compliance, hand-delivered applications may be submitted to reception at: the MRC building, No 1 Soutpansberg Road, Princehoff, Arcadia, Pretoria, 0001. Posted applications may be submitted to: Private Bag X21, Arcadia, 0007. Applications should be submitted on form Z83, obtainable from any Public Service Department and should be accompanied by a CV in which previous experience is comprehensively detailed. Originally certified copies of qualification certificates (including matric), service certificates, proof of registration with a body/council, ID and driver’s licence must be attached. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. The OHSC will not be liable where candidates use incorrect /no reference numbers on their applications. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.