DEPUTY DIRECTOR: COMPLAINTS ASSESSMENT (Ref #: (OHSC 7/2019))
Salary: An all-inclusive salary package of R869 007 per annum (basic salary consists of 70% or 76% of the total package, States contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
-A relevant 3-year tertiary or equivalent qualification in Health Sciences.
-Current registration with relevant professional body/council.
-A Certificate in Total Quality Management, Customer Care or Complaints Management will serve as an advantage.
-At least 5 years experience in the healthcare field of which 3 years should have been at a junior management level.
-Excellent communication and conflict handling skills.
-Willingness to work outside of normal working hours.
-Computer, report writing, judgment, problem-solving and decision-making skills.
-Contribute to the development of the OHSC complaints handling and assessment framework/strategy, policies, standard operating procedures, and guidelines.
-Oversee the screening/assessment and resolution of complaints.
-Coordinate and report on business unit human resources capacity, capability and performance management.
-Administer and compile reports relating to complaints needing urgent response and referral to other bodies, entities or
-Coordinate and report on the business unit plans and budget management.
Closing Date: 24 June 2019 at 16:00
Enquiries: Ms L Mashiane or Mr M Mavotsho at telephone numbers: (012) 942 7808 / 7839
PLEASE NOTE: A practical test relating to key areas of knowledge and skills may form part of the selection process for all the above posts as well as a competency assessment where relevant. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance, hand delivered applications may be submitted to reception at No. 79 Steve Biko Rd, Prinshof (next to Environmental Affairs). Posted applications may be submitted to Private Bag X 21, Arcadia, 0007. Applications should be submitted on form Z83, obtainable from any Public Service Department and should be accompanied by a CV in which previous experience is comprehensively detailed. Certified copies of qualification certificates (including matric), ID, driver’s licence and proof of registration are required. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. The OHSC will not be liable where candidates use incorrect /no reference numbers on their applications. Candidates called to an interview will be informed at the time of setting up the interview, if a practical test will form part of the selection process.Candidate(s) will be subjected to personal suitability checks and other vetting procedures.