Complaints Officer: Complaints Centre (2 Posts) (Ref #: OHSC 5/2024)

Salary: Salary: R 294 321 per annum (plus applicable benefits)

Requirements:

A minimum of three-year bachelor’s degree/ minimum of three year diploma/National Diploma in Health Sciences. At least two (2) years’ experience in direct patient care or working in a health-related environment. Current registration with a regulatory body e.g HPCSA and SANC. A valid driver’s licence. Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours. Experience in complaints management in a health-related environment or health regulatory environment as well as proficiency in more than two official languages would be added advantages. A certificate in Customer Services, Call Centre Agency or related field would be a further advantage.

Duties:

Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. Address healthcare complaints and enquiries. Administer healthcare complaints. Maintain the complaints database.

Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)

Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email). All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable)evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.