Complaints Officer: Complaints Centre (12 months contract) (Ref #: OHSC 15 /2021)

Salary: R 257 508 per annum


A three year bachelor’s degree/three year diploma/National Diploma in Social Sciences, Health Sciences, Public/Business Administration or related field.

At least two (2) years’ experience in a health related environment or a health regulatory environment.

Proficiency in English and more than two African languages.

A certificate in Customer Services, Call Centre or related field would be an advantage.

Excellent communication and conflict handling skills.

Willingness to work outside of normal working hours.

Problem solving, conflict handling skills, initiative and computer skills.

A valid driver’s licence.


Receive and register all complaints, alerts, compliments and enquiries in the complaints system.

Address healthcare complaints and enquiries.

Administer healthcare complaints.

Maintain the complaints database.

Closing Date: 15 November 2021

Enquiries: Ms L Mashiane or Mr Mavotsho, at tel: (012) 492 7839/7808

((NO ONLINE APPLICATIONS ALLOWED)) A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.