COMPLAINTS OFFICER: COMPLAINTS CENTRE (12-month contract) (Ref #: OHSC 23/2022)

Salary: R 261 372 per annum (plus 37% in lieu of benefits


A three-year bachelor’s degree/three-year diploma/National Diploma in Health Sciences.

At least two (2) years’ experience in complaints management in a health-related environment or a health regulatory environment.

Current registration with regulatory body e.g., HPCSA, SANC.

A valid driver’s licence.

Proficiency in more than two official languages would be an advantage.

A certificate in Customer Services, Call Centre Agency or related field would be an added advantage.

Excellent communication and conflict handling skills.

Must also have initiative as well as problem solving and computer skills.

Willingness to work outside of normal working hours.



Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided.

Address healthcare complaints and enquiries.

Administer healthcare complaints.

Maintain the complaints database


Enquiries: Ms L Mashiane or Mr M Mavotsho at telephone numbers: (012) 942 7839/7808

PLEASE NOTE ((NO ONLINE APPLICATIONS ALLOWED)) A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications must be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications must be sent to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers’ licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed, e-mailed or online applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures