Assistant Directors: Complaints Centre and Assessment (2 posts) (12 month contract) (Ref #: OHSC 14/2021)

Salary: R470 040 per annum


A three-year bachelor’s degree or three year diploma/National Diploma in the Health Sciences field.

Current registration with the relevant professional body/council.

A post-graduate qualification in Healthcare or Quality Assurance will serve as an advantage.

A minimum of a three (3) years’ experience in direct patient care.

Experience in managing healthcare quality and services will serve as an added advantage.

Knowledge of customer service, healthcare statutes and health standards.

Good communication skills(written and verbal).

Planning and organizational skills.

Computer and report writing skills.

A valid driver’s license.


Support the complaints screening framework and strategy.

Coordinate and administer the review of complaint registration, resolutions and transfers.

Manage the screening of complaints to ensure timely resolution.

Coordinate and administer the assessment of referred complaints.

Collaborate with other OHSC units and external stakeholders in the management of complaints.

Closing Date: 15 November 2021

Enquiries: Ms. L Mashiane or Mr Mavotsho, at tel: (012) 942 7839/7808

((NO ONLINE APPLICATIONS ALLOWED)) A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.