Assistant Director: Complaints Centre (Team Leader) (Ref #: OHSC 12/2021)
Salary: R 470 040 per annum (plus applicable benefits)
A three-year tertiary qualification in the Health Sciences field.
Current registration with relevant professional council.
Proficiency in more than two African languages.
A Certificate in Total Quality Management, Customer Service, or Call Centre will serve as an advantage.
At least 5 years’ experience in direct patient care of which 2 years must be demonstrable experience in managing healthcare complaints.
Excellent communication and conflict/complaint handling, MS Microsoft (Word, Excel and PowerPoint) and report writing skills.
Willingness to work outside of normal working hours
Manage the activities of the complaints centre and its resources.
Supervise the receipt and registration of all complaints or enquiries in the Call Centre.
Provide guidance or advice to Complaints Officers in relation to effective complaints management protocols.
Administer complaints needing urgent response from OHO or those needing referral to other bodies.
Follow-up with complainants and health establishments to obtain additional
information or to monitor and record resolutions.
Produce reports on all complaints data.
Closing Date: 25 October 2021
Enquiries: Ms L Mashiane or Mr. M Mavotsho , at tel: (012) 942 7839/7808
(NO ONLINE APPLICATIONS ALLOWED.) : A practical test relating to key areas of knowledge and skills may form part of the selection process for the above post. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as copies of qualification certificates (including matric), ID and drivers licence (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.