Assistant Director: Complaints Centre (Team Leader) (Ref #: OHSC 4/2022)

Salary: Salary: R 477 090 per annum (plus applicable benefits) This is a readvertisement. Candidates who previously applied for the post, should reapply if they are still interested in the post


A three-year tertiary qualification in the Health Sciences field.

Current registration with relevant professional council.

A Certificate in Total Quality Management, Customer Service, or Call Centre will serve as an advantage.

At least 5 years’ experience in direct patient care of which 2 years must be demonstrable experience in managing healthcare complaints.

Excellent communication and conflict/complaint handling, MS Microsoft (Word, Excel and PowerPoint) and report writing skills.

Willingness to work outside of normal working hours.


Manage the activities of the complaints centre and its resources.

Supervise the receipt and registration of all complaints or enquiries in the Call Centre.

Provide guidance or advice to Complaints Officers in relation to effective complaints management protocols.

Administer complaints needing urgent response from OHO or those needing referral to other bodies.

Follow-up with complainants and health establishments to obtain additional information or to monitor and record resolutions.

Produce reports on all complaints data.

Closing Date: 28 March 2022 ((NO ONLINE APPLICATIONS ALLOWED))

Enquiries: Ms. L Mashiane or Mr. M Mavotsho at telephone numbers: (012) 942 7839/7808

PLEASE NOTE: a practical test relating to key areas of knowledge and skills may form part of the selection process for all the above posts as well as a competency assessment where relevant. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, No 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag X 21, Arcadia, 0007. Applications should be submitted on form Z83, obtainable from any Public Service Department and should be accompanied by a comprehensive CV with details pertaining to previous experience. Certified copies of qualification certificates (including matric), ID, driver’s licence and proof of registration, where required must accompany your CV. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidates called to an interview will be informed at the time of setting up the interview, if a practical test will form part of the selection process. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.