Salary: R 605 742 per annum (plus applicable benefits)

Requirements:

Matric/Grade 12. A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body/council. A minimum of a (3) years’ experience in direct patient care. Knowledge of customer service, healthcare statutes and health norms & standards. Good communication skills (written and verbal). Planning and organizational skills. Computer and report writing skills. A valid driver’s licence.

Advantages: A post-graduate qualification in Healthcare or Quality Assurance and experience in managing healthcare quality or services.

Duties:

Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions and transfers. Manage the screening and management of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other Office of the Health Ombud (OHO) & OHSC units and external stakeholders in the management of complaints.

Closing Date: 06 July 2026

Enquiries: Ms K Matjea at kmatjea@ohsc.org.za

PLEASE NOTE: A practical test relating to key areas of knowledge and skills may form part of the selection process for the above post.