Assistant Director: Complaints Centre and Assessment (Ref #: OHSC 20/2023)

Salary: R527 298 per annum (plus applicable benefits)


A three (3) year bachelor’s degree or three (3) year Diploma/National Diploma in the Health Sciences field • Current registration with relevant professional body/council • A minimum of three (3) years’ experience in direct patient care • Knowledge of customer service, healthcare statutes and health standards • Good communication skills (written and verbal) • Planning and organizational skills • Computer literacy and report writing skills • A valid driver’s license • A post-graduate qualification in Healthcare or Quality Assurance will serve as an advantage • Experience in managing healthcare quality or services will serve as an added advantage.


Support the complaints screening framework and strategy • Co-ordinate and administer the review of complaint registration, resolutions and referral • Manage the screening of complaints to ensure timely resolution • Co-ordinate and administer the assessment of referred complaints •  Collaborate with other OHSC units and external stakeholders in the management of complaints

Closing Date: 04 December 2023 ((NO ONLINE APPLICATIONS ALLOWED))

Enquiries: Mr M Mavotsho at Tel: (012) 942 7808

((NO ONLINE APPLICATIONS ALLOWED)) A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered applications must be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications must be sent to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers’ licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed, e-mailed or online applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.