Salary: R 552 081 per annum (plus applicable benefits)

Requirements:

A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body / council. A minimum of 5 years’ experience in direct patient care. Knowledge of customer service process, healthcare statutes and health standards. Good communication skills (written and verbal). Planning and organizational skills. Computer and report writing skills. A valid driver’s licence. A post-graduate qualification in Public Health or Quality Assurance will serve as an advantage. Experience in managing healthcare or quality assurance services will serve as an added advantage.

Duties:

Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions and transfers. Manage the screening of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other OHSC units and external stakeholders in the management of complaints. Compile an assessment report for the preliminary evaluation including the following: facts of the case; Issues; rules or provision contravened & Make recommendations.

Closing Date: 26 August 2024(Only Emailed, Posted and Delivered applications allowed)

Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M. Mavotsho, Office of Health Standards Compliance via email to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email) or hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which the experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID, drivers’ licence and professional registration (where applicable) to be submitted. It is the applicant’s responsibility to have foreign qualifications and national certifi