Assistant Director: Complaints Centre and Assessment (Ref #: OHSC 4/2024)

Salary: Salary: R 527 298 per annum (plus applicable benefits)


A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body / council. A minimum of a (3) years’ experience in direct patient care. Knowledge of customer service, healthcare statutes and health standards. Good communication skills (written and verbal). Planning and organizational skills. Computer and report writing skills. A valid driver’s licence. A post-graduate qualification in Healthcare or Quality Assurance will serve as an added advantage. Experience in managing healthcare quality or services will serve as an added advantage.





Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions, and transfers. Manage the screening of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other OHSC units and external stakeholders in the management of complaints.

Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)

Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: (kindly indicate the name of the position and the reference number in the subject line of your email). All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable)evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.