Administration Officer: Complaints Centre and Assessment (12 month contract) (Ref #: OHSC 16/2021 )

Salary: R 257 508 per annum


A Bachelor’s degree or National diploma in Public Management/Administration or related field.

At least two (2) years’ experience in rendering of administration duties which must include document management and organising of meetings/events.

Experience in customer services will be an advantage.

Excellent computer skills in MS Office software.

Ability to work under pressure, client orientation and customer focus.

Good communication (Verbal & Written), time management, interpersonal relations, planning and organisational skills.

A valid driver’s licence will be an added advantage.


Provide administrative support to the Director.

Co-ordinate and assist with the management of financial and human resources of the office.

Provide support during the audit process.

Assist in the administration of projects, programmes, complaints database and branch events.

Establish and maintain filing and document retrieval system for the unit.

Provide general administrative services for the unit.

Responsible for documents registration and management of assets within the Complaints Centre unit.

Generate and follow up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.

Closing Date: 15 November 2021

Enquiries: Ms L Mashiane or Mr. M Mavotsho, at tel: (012) 942 7839/7808

((NO ONLINE APPLICATIONS ALLOWED)) PLEASE NOTE: A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Ms L Mashiane, Office of Health Standards Compliance. Hand delivered applications may be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007. Applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed as well as certified copies of qualification certificates (including matric), ID, drivers licence and registration certificate (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. No faxed or e-mailed applications will be considered. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill t